How to edit the 'Requests' header menu in Jira Service Desk Service Portal?

[Dimitar Dimitrov]

Hi, is there a way to edit the 'Requests' menu in the header (top-right) in Jira Service Desk's Service Portal? I have a problem with it, as it's not showing requests where I am on the watchers list.

[Dimitar Dimitrov]

In the meantime, I can propose a workaround until waiting for the suggestion to collect more votes and be implemented by Atlassian. What I did was :

1. simply create a queue with the filter including 'watchers=currentUser()'

2. create a header Link and point it to that queue (in my case called 'Watched By Me')

Voala, you're set:)

[Gabriel Senna]

Hi Dimitar,

Unfortunately, you don't have the option to customize in this level, the customer portal.

However, there is a suggestions ticket to address this feature:

https://jira.atlassian.com/browse/JSDCLOUD-2327

Please refer to our New Feature Policy - https://confluence.atlassian.com/cloud/new-features-744721668.html documentation to understand how we prioritise requests at our end.

[Dimitar Dimitrov]

Thanks @Gabriel SennaI have submitted this as an official suggestion. Let's see how it goes. https://jira.atlassian.com/browse/JSDSERVER-5848