How to display particular resolutions on the basis of user role?

Scenerio:

I want to show 'fixed' and 'issue occurred' resolution to the client only and 'duplicate' & 'QA verify' resolutions to QA team likewise we can do that or not?

2 answers

You can achieve this if you would use two parallel transitions (where you can set the resolution). One for your clients (condition on clients only) one for your QA team (condition on QA Team only). Then use different workflow properties on those two transitions

jira.field.resolution.include

see https://confluence.atlassian.com/display/JIRA/Workflow+properties

0 vote

Not directly.  A field is a field, it should contain consistent and understandable data for all users, which is why JIRA doesn't do this in the way you think you want to do it.

But, let's say you have a really simple workflow that includes a transition from "ready to test" to "done".  That is where you want to set this resolution.  What you can do here is:

  • Create a second transition that is the same as the first
  • On the old transition, add a condition for "only clients can do this"
  • On the new one, add a condition for "only QA team can do this"
  • Now, on both transitions, add "workflow properties" to include or exclude the resolutions you want to show.  See https://confluence.atlassian.com/display/JIRA/Workflow+properties for the explanation (because I can never remember the actual property names, and always need to copy and paste them from there.)

The other option is four transitions - one for "fixed", one for "issue occurred", one for "duplicate" and one for "QA verify".  Protect them with conditions as above, do NOT offer the users the resolution, and instead, set it automatically in a post-function.  I prefer the first solution above, it's tidier.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

187 views 1 17
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you