How to display particular resolutions on the basis of user role?


I want to show 'fixed' and 'issue occurred' resolution to the client only and 'duplicate' & 'QA verify' resolutions to QA team likewise we can do that or not?

2 answers

You can achieve this if you would use two parallel transitions (where you can set the resolution). One for your clients (condition on clients only) one for your QA team (condition on QA Team only). Then use different workflow properties on those two transitions



0 votes

Not directly.  A field is a field, it should contain consistent and understandable data for all users, which is why JIRA doesn't do this in the way you think you want to do it.

But, let's say you have a really simple workflow that includes a transition from "ready to test" to "done".  That is where you want to set this resolution.  What you can do here is:

  • Create a second transition that is the same as the first
  • On the old transition, add a condition for "only clients can do this"
  • On the new one, add a condition for "only QA team can do this"
  • Now, on both transitions, add "workflow properties" to include or exclude the resolutions you want to show.  See for the explanation (because I can never remember the actual property names, and always need to copy and paste them from there.)

The other option is four transitions - one for "fixed", one for "issue occurred", one for "duplicate" and one for "QA verify".  Protect them with conditions as above, do NOT offer the users the resolution, and instead, set it automatically in a post-function.  I prefer the first solution above, it's tidier.

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