How to display extra fields on customer portal (service desk)?

Hi all,

Is it possible to add custom fields or a field like 'Due date' to the customer views? We would like to share for example the 'Due date' of an issue with the customer. As far as I can see, we cannot influence the issue interface that the customer sees on the portal...

Thanks in advance!


6 answers

0 votes

Hey Koen,


Sure you can - go to Project Settings > Request types > Edit fields > Add a field

image2016-8-23 13-9-38.png

I think you misunderstood the question. He was not asking how to add the field to the FORM. He was asking how to show the field to the Customer on the portal. 

I have the same issue. My form asks a number of standard questions like Priority, Due Date, etc. However when the customer views the Request on the Customer Portal they do not see it. 

This seems like such a basic feature, why would you show them the questions on the form, but not let them see them in the Portal. 

We are facing the same issue. Did you find a solution yet on how to add a column for due dates in the customer view?

Project settings>request types>add a field.

Same issue here.  I want to add a telephone number field on the cutomer portal.

Project settings>request types>add a field.



Thats just adding a field to the form (as Miguel said above in this thread)

It has appeared on my customer portal though.

I have the same question. To be clear, ALL fields that you add "to the form" will naturally appear on the portal - but there are fields that our customer service staff complete on the second tab of the issue, not intended for the customer to complete. For example "Criticality". We don't want the customer to complete these fields on the form. However, we'd like them to appear on the Customer Portal in order to provide that information back to the customer. I hope this makes sense.

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