Every time a customer user adds an issue to the/an organization the customer belongs to, an email is sent to all other customer users within that organization stating "user xyz shared this with your organization". Is there a way to disable to default action for all issues added to the organization?
I realise each individual user can either "View request" or "Turn off this request's notification" from the email notification received, but where customers are adding multiple requests daily, this is creating a lot of email spam for other customer users within the same organization. The notification, IMO, is overkill as the report knows they created the issue and other customer users can view issues created by that user if they wish to - why would you need to spam all customers users?
I'd like to get clarification on specifically what is "the rule to send for organization"
I have disabled Customer Notifications\Organization Added, yet Organization members still receive an email to say an issue has been shared with them.
Thanks in advance if anyone can assist with this.
@Jack Brickey, I had the same problem and discovered it must have something to do with user mentions. We recently bulk imported a customer (using email addresses) to JIRA SD and whenever anyone in the customer "group" would create an issue, everyone else would get a "user mention" email - not the standard "you have created a ticket" email.
I first went to the customer notifications and made sure the setting was "reporter" only when issues are created, but this did not appear to work.
The only way I could quickly get this to stop is to remove all customer notifications and use Automation to set up a rule that when a new ticket is created, send the notification email to the reporter.
I don't think it is supposed to function like this. Can you tell me where the user mention might be coming from? Right now I feel I am working around the problem rather than solving it.
Hopefully my explanation makes sense.
@Jason Starr, not sure i follow. are you saying that you had the notification below disabled and were still seeing emails sent to all in the org when issue created?
To be clear the issue captured in this thread has to do w/ the Organization added notification. I wonder if you might be experiencing a different issue? In which case please search the Community for possible answers and/or open a new question.
@Jack Brickey, I cannot verify 100% whether that setting was disabled previously because when I clicked the disable all notifications, they all became disabled.
It is probable I am not familiar with how this is set up to work. If someone's email address is in an Organization and they create a ticket without any other action, does this Organization wide email go out without them doing anything? I don't know what "Share with your Organization" involves but no one entering tickets is doing anything other than entering the ticket, yet this "Share with your Organization" email was going out to everyone in the organization just like Robert Nolan reported above.
That's the reason I saw this post. I was researching how to fix it.
having customers in an Org allows the requestor to add other customers that are in the same Org. The email to the entire org when an issue is created is controlled by the "Organization added" notification. If disabled it will not go out, if enabled then everyone gets blasted.
This approach requires you to have the JIRA administrative rights. The main aim of this article is to help you achieve an organized, easy-to-maintain workflows in your JIRA instance thereby, reducin...
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