Every time a customer user adds an issue to the/an organization the customer belongs to, an email is sent to all other customer users within that organization stating "user xyz shared this with your organization". Is there a way to disable to default action for all issues added to the organization?
I realise each individual user can either "View request" or "Turn off this request's notification" from the email notification received, but where customers are adding multiple requests daily, this is creating a lot of email spam for other customer users within the same organization. The notification, IMO, is overkill as the report knows they created the issue and other customer users can view issues created by that user if they wish to - why would you need to spam all customers users?
I'd like to get clarification on specifically what is "the rule to send for organization"
I have disabled Customer Notifications\Organization Added, yet Organization members still receive an email to say an issue has been shared with them.
Thanks in advance if anyone can assist with this.
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