How to disable organizations email notification?

Every time a customer user adds an issue to the/an organization the customer belongs to, an email is sent to all other customer users within that organization stating "user xyz shared this with your organization". Is there a way to disable to default action for all issues added to the organization?

I realise each individual user can either "View request" or "Turn off this request's notification" from the email notification received, but where customers are adding multiple requests daily, this is creating a lot of email spam for other customer users within the same organization. The notification, IMO, is overkill as the report knows they created the issue and other customer users can view issues created by that user if they wish to - why would you need to spam all customers users?

2 answers

1 accepted

0 vote
Jack Brickey Community Champion Oct 18, 2016

Go to Project Settings>Customer Notification and disable the rule to send for organization

Excellent! Thanks Jack

I'd like to get clarification on specifically what is "the rule to send for organization"

I have disabled Customer Notifications\Organization Added, yet Organization members still receive an email to say an issue has been shared with them.

Thanks in advance if anyone can assist with this.

I have the same issue. Still no answer on that?

I'm having this issue – when I have it enabled for just the "Reporter" it still emails all the customers in the organization - any ideas?





Jack Brickey Community Champion Dec 07, 2017

@Stephen Gordon, can you check your setting under project settings > customer notifications?

@Jack Brickey - 

Thanks! I think that is what I ended up was a while ago and it worked :)


Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,184 views 13 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot