How to disable organizations email notification?

Every time a customer user adds an issue to the/an organization the customer belongs to, an email is sent to all other customer users within that organization stating "user xyz shared this with your organization". Is there a way to disable to default action for all issues added to the organization?

I realise each individual user can either "View request" or "Turn off this request's notification" from the email notification received, but where customers are adding multiple requests daily, this is creating a lot of email spam for other customer users within the same organization. The notification, IMO, is overkill as the report knows they created the issue and other customer users can view issues created by that user if they wish to - why would you need to spam all customers users?

2 answers

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Jack Brickey Community Champion Oct 18, 2016

Go to Project Settings>Customer Notification and disable the rule to send for organization

Excellent! Thanks Jack

I'd like to get clarification on specifically what is "the rule to send for organization"

I have disabled Customer Notifications\Organization Added, yet Organization members still receive an email to say an issue has been shared with them.

Thanks in advance if anyone can assist with this.

I have the same issue. Still no answer on that?

Can you try to look into the Request Created event? Make sure it is set to only notify the reporter instead of Customer Involved. Customer involved includes organization members too.

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I'm having this issue – when I have it enabled for just the "Reporter" it still emails all the customers in the organization - any ideas?





Jack Brickey Community Champion Dec 07, 2017

@Stephen Gordon, can you check your setting under project settings > customer notifications?

@Jack Brickey - 

Thanks! I think that is what I ended up was a while ago and it worked :)


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