We are having an issue, where, when we share internal comments within the company, The comments get notified to customers via email. This happens randomly.
Could someone please guide me where I should start to troubleshoot this?
@Ashveen Impett Welcome to the Atlassian community
If you review the issue and the comment is marked as internal but an email was sent to the customer you should look at the customers permissions. My guess is that this customer is more than a customer and has a license on your service desk.
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