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We are having an issue, where, when we share internal comments within the company, The comments get notified to customers via email. This happens randomly.
Could someone please guide me where I should start to troubleshoot this?
thanks
Ashveen
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If you review the issue and the comment is marked as internal but an email was sent to the customer you should look at the customers permissions. My guess is that this customer is more than a customer and has a license on your service desk.
Hi @Brant Schroeder , thank you. Well, I just checked again, I couldn't find him in any groups or any special application access given to the Jira system. He is created as a normal customer user account.
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No he is just a customer. He sends quotations to our QUOTES task in Jira. He gets the exact same email notification as we do when we comment internally. How do we check this? Is there message trace option in Jira? ( Sorry I am a bit new to Jira)
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