How to disable email notifications to all customers on Jira Service Desk?

Newbie question here!

Using Jira Service desk for the first time, when a customer raises a ticket, all customers in the organization are sent an email notification.

How do I disable this?

1 answer

1 accepted

0 votes
Accepted answer
Micky CARITTE Community Champion Dec 01, 2017

Hi Jonathan,

There's an Atlassian KB Article about that here:

Basically, in the Customer Notifications from Service Desk there's an "Organization added" event which triggers the notification. You can just disable this notification.

Hope this helps!

Hi Micky,

Thanks for the suggestion, that worked!



Micky CARITTE Community Champion Dec 05, 2017

Great! Glad it helped!

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Wednesday in Jira

Make your Atlassian Cloud products more secure: our NEW admin security guide

Hey admins! I’m Dave, Principal Product Manager here at Atlassian working on our cloud platform and security products. Cloud security is a moving target. As you adopt more products, employees consta...

189 views 0 6
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you