Newbie question here!
Using Jira Service desk for the first time, when a customer raises a ticket, all customers in the organization are sent an email notification.
How do I disable this?
There's an Atlassian KB Article about that here: https://confluence.atlassian.com/jirakb/how-to-disable-the-notification-for-requests-shared-to-the-organization-881657657.html
Basically, in the Customer Notifications from Service Desk there's an "Organization added" event which triggers the notification. You can just disable this notification.
Hope this helps!
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