How to disable email notifications to all customers on Jira Service Desk?

Newbie question here!

Using Jira Service desk for the first time, when a customer raises a ticket, all customers in the organization are sent an email notification.

How do I disable this?

1 answer

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Accepted answer
Micky CARITTE Community Champion Dec 01, 2017

Hi Jonathan,

There's an Atlassian KB Article about that here: https://confluence.atlassian.com/jirakb/how-to-disable-the-notification-for-requests-shared-to-the-organization-881657657.html

Basically, in the Customer Notifications from Service Desk there's an "Organization added" event which triggers the notification. You can just disable this notification.

Hope this helps!
Cheers

Hi Micky,

Thanks for the suggestion, that worked!

Cheers,

Jonathan

Micky CARITTE Community Champion Dec 05, 2017

Great! Glad it helped!

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