Newbie question here!
Using Jira Service desk for the first time, when a customer raises a ticket, all customers in the organization are sent an email notification.
How do I disable this?
There's an Atlassian KB Article about that here: https://confluence.atlassian.com/jirakb/how-to-disable-the-notification-for-requests-shared-to-the-organization-881657657.html
Basically, in the Customer Notifications from Service Desk there's an "Organization added" event which triggers the notification. You can just disable this notification.
Hope this helps!
Hey admins! I’m Dave, Principal Product Manager here at Atlassian working on our cloud platform and security products. Cloud security is a moving target. As you adopt more products, employees consta...
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