Currently when we change a ticket in Service Management to In Progress, it automatically adds the ticket to the backlog of our Scrum + Kanban board. Is there anyway to disable this? We like to keep our service management tickets separate from the internal work required for them so we link the tickets in Service Management to a different internal board instead. This automation means that we have duplicates that exist in the backlog until the ticket is marked as Done.
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Hopefully, that makes it pretty clear what the answer is - change the board's selection so that it does not include your JSM issues.
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