How to differentiate multiple participants with the same name?

[Joel Bradley]

If a project has multiple users with the same name, there's no way to figure out which is the correct user when you go to add a user to the requested participant's field.

Once a user has created an account and set their name, you can no longer add them via an e-mail address. How do I know which Joel Bradley to add? There's no hover over either like the Reporter field.

[Daniel Ebers]

Hi Joel,

one option would be to differentiate users with same name using something like

• John Doe (Accounting)
• John Doe (Legal)
• John Doe (SW Development)

Maybe it suffices to differentiate by avatar but I am not sure. I have seen (very) small teams where this was ok - depending on the size of your team/company this will not be efficient.

Cheers,
Daniel

[Matt Harford]

I'm also interested in this - is there a way to actual do this in Jira, would this need to be done in our identity provider? It would really nice if you could just see a tooltip with the userid / department name when you mouse over a user. 

-Matt 

[Yanick Schlatter]

Hi @Daniel Ebers 

How would you add the department information if the names are coming from our Active Directory?

Greetings

Yanick