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How to differentiate multiple participants with the same name?

If a project has multiple users with the same name, there's no way to figure out which is the correct user when you go to add a user to the requested participant's field.


Screen Shot 2020-10-27 at 8.23.20 AM.png

Once a user has created an account and set their name, you can no longer add them via an e-mail address. How do I know which Joel Bradley to add? There's no hover over either like the Reporter field.

1 answer

0 votes
Daniel Ebers Community Leader Oct 30, 2020

Hi Joel,

one option would be to differentiate users with same name using something like

  • John Doe (Accounting)
  • John Doe (Legal)
  • John Doe (SW Development)

Maybe it suffices to differentiate by avatar but I am not sure. I have seen (very) small teams where this was ok - depending on the size of your team/company this will not be efficient.


I'm also interested in this - is there a way to actual do this in Jira, would this need to be done in our identity provider? It would really nice if you could just see a tooltip with the userid / department name when you mouse over a user. 



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