How to delete users in Atlassian but not Jira

[mg_conneto_com]

Hi,

our team uses free plan Jira and Confluence, we now have 11 people in Jira and will be charged per user on Standard package. However, Confluence we use for documentation and only 3 users need access to it - so, ideally we would like to keep it on free plan under 10 people.

Is there a way to cut down users with Confluence access without deleting them for Jira, so we are not charged for Confluence also per user (6.40 usd), as they seem to be charged separately.

[Prachi Bolar]

Hello,

Welcome to the community :) 

Please find the document that talks bout how the same https://community.atlassian.com/t5/Jira-articles/How-to-Downgrade-Jira-Software-from-Standard-to-Free/ba-p/2045188

So instead of removing the user, you can suspend their access or remove their product access 

Thank You,

Prachi

[Walter Buggenhout]

Hi @mg_conneto_com and welcome to the Community!

Jira and Confluence are different products and the licenses on each product is granted separately through product access, which you should be able to find in your site's admin console.

I think it would be good to read through this support article describing how product access works and also check out the following:

• Give users access to products 
• Remove product access for users 

The last article contains the steps you'll need to take in order to remove users from Jira and not from Confluence. But reading through the other one might help you validate if there's things you might need to improve in your current setup as well.

Hope this helps!

[mg_conneto_com]

Thanks, Walter.

[Jack Brickey]

Hi @mg_conneto_com , welcome to the Community. You mention you use "Atlassian" for documentation but I wonder if you mean "Confluence"? Atlassian is not a product, but rather a company that provides various products, including Jira and Confluence. You can absolutely change the number of users per product. you can define which users have access to Confluence under User Management. Select the user and show details then remove/add product access as desired.

[Marc - Devoteam]

Hi @mg_conneto_com 

For each user access to an application can be set, see control-how-users-get-access-to-products .

For more information, see how-does-product-access-work