How to Downgrade Jira Software from Standard to Free

There are two steps to downgrade Jira Software from standard to free. The process will take about five minutes to complete.

1. Remove product access from users until you reach the free limit of 10 users.

2. Change your plan from standard to free.

If you still have questions, head to the FAQs at the bottom of this page.

 

Here’s how to downgrade: 

Watch how-to video 

 

STEP 1: REMOVE A USER

1. Go to admin.atlassian.com and click “Manage users” on the site that you’d like to remove users from.

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2. Select the user that you’d like to remove. Click on their name.

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3. Select the 3 dot icon in the top right corner of the page. 

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4. On the dropdown, select “Remove user.”

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5. Confirm that you want to remove this user.  

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6. Finally, you will see a confirmation pop up in the bottom left corner. Continue steps 1-6 until you have 10 users or less listed for the product.

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STEP 2: Downgrade to the Free plan 

1. Go to admin.atlassian.com. Select the site’s name of the plan you’d like to change.

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2. In the top navigation bar, go to “Billing.”

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3. Click “Manage subscription.”

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4. Click the “Change” link to change your plan type.

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5. In the Manage subscriptions page, you will see the plan for each product under its subscription details. Click “Select Free.”

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6. After you agree to the Atlassian Cloud Terms of Service and Privacy Policy, select “Confirm plan change.”

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6. You’ll see a confirmation pop up in the bottom left window.

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And that’s it, you have now completed the steps to downgrade your Jira Software plan from standard to free. 

 

FAQs

  • Why am I on a Standard plan? I thought I was using the Free version of Jira Software. 
    • If you have more than 10 users on your product, you will automatically be upgraded to Jira Software Standard because the user limit for Jira Software Free is 10 users.
  • What are the differences between Jira Software Free and Standard?
    • Feel free to check out this chart to see the differences between all of the Jira Software product plans.
  • I don’t think the message that I got about downgrading to free applies to me. Why did I get it?
    • If you have 10 users or less and are on the free version of Jira Software, you should be ok to not take any action to change your plan.

 

18 comments

John Funk
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June 2, 2022

Great article! Thanks for sharing!

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Elvisson Lima
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July 13, 2022

This article was of great help. The system does not warn when the number of users is exceeded and changes plans by itself.

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Anton Belyaev
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August 16, 2022

What if I don't see any link to change the plan? Screenshot_2022-08-16_10-35-14.png

G subramanyam
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August 18, 2022

I believe this is the same step for all Atlassian products as they are managed centrally in the admin portal, right? And thank you for the article and the screen shots @Emily Crowe 

Victor Golubev
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August 25, 2022

Reduced the number of users to 10 but the plan change button is not available. What could be the problem?

 

Screenshot 2022-08-26 014808.png

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Arifur Rahman
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October 16, 2022

@Vic

Click managed users and

Remove user from group.

Diogo Andrade
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October 31, 2022

@Emily Crowe What happens when we are on a standard plan, and have already more than 2GB of data stored? Do we have some management interface where we can clean the "trash"? Or do we have to chase storage items in old tickets?

Emily Crowe
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
November 1, 2022

@Diogo Andrade Hopefully this is helpful: 

To clear storage space an admin would have to remove files that have been attached to old projects,  either by going into those old projects and deleting those attached entirely or simply just deleting the old projects. Here's how to do this: https://support.atlassian.com/security-and-access-policies/docs/track-storage-and-move-data-across-products/

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Alba
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November 8, 2022

Hello, thanks for the article. I´ve received the warning requesting me to downgrade from Standard to Free ... however I only have one user onboard which is me . 

What can I do ? thanks 

Emily Crowe
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
November 9, 2022

@Alba if you have less than 10 users, you will be automatically downgraded to Free after your trial is over. You should be ok to not take any action at this point. 

Hany Azer
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June 13, 2023

thank you, it's very helpful and useful article 

Anton Belyaev
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June 13, 2023

To all Russians and possibly Belarusians. If you have the same problem as I had and see no 'change' button, that is the reaction of Atlassian to 'what is going on'. Everything is as it intended to be. You do not see it because there is no button for you guys. We can accidentally exceed 10 user limit, but we are unable to change manually our Jira plans back to free ones. You have to send a message to the Customer Support and ask them to downgrade the plan.

Camila Diniz
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June 17, 2023

What if I don't see any link to change the plan?

hubpuller
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June 23, 2023

I am unable to downgrade as the JIRA software was deactivated instead of being downgraded, requiring reactivation by support.

Сергей Счастный
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July 20, 2023

How i can change on Free version from Standart version, when i'm watching this messege?

image.png

Bogdan Garbar
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August 5, 2023
 
Problem solved?
Have you got access to jira back?
If yes, how?
thanks in advance
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vassalos
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September 19, 2023

Hi,

My org has 25 users using Confluence (Cloud) and Jira (Cloud) and we are billed according to the respective standard plans/tiers. We now have only 5users using Jira while all the rest (25) will keep using Confluence. How can i downgrade our Jira tier to free while keeping the Standard Confluence tier ? I have removed product access for 20 out of my 25 users from the (Jira) admin center (now Jira says 5/25 users) but i still cannot downgrade form billing page... 

P.S. i followed this steps here for but for Jira. (How to Downgrade Confluence from Standard to Free - Atlassian Community)

Some guidance would be much appreciated here!

V.

Busayo Raymond
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September 21, 2023

1. What is the difference in the time duration for usage in the free and standard plan? 

2. When the 14 day trial for standard plan is exceeded, will one be automatically downgraded to the free plan, or one would  be requested to upgrade to continue to use the software.

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