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How to delete an issue from JIRA

I want to delete an issue from JIRA (so, not hide it). I have site administrator role, another user has administrator role, but we both can not delete an issue. The command "Delete" is available, but when we click on the issue, but after clicking we get a message we don't have the rights to do it.

6 answers

3 votes
Jack Brickey Community Leader Mar 25, 2019

First - bad idea to delete but that is just an experienced opinion. :-)

Second - it is odd that you cannot delete if you are indeed a jira admin. go to the project > project settings > permissions and look at the Delete permission to ensure the permissions include your role.

None of the answers above is answering the actual question. So does Jira allow deleting of issues or not?

Jack Brickey Community Leader Jun 11, 2021

@Octavian Popescu , absolutely you can delete an issue if you have the permissions it’s a simple process.

Like Farhan Khan likes this

Still no answer. "How to delete an issue from JIRA?"

Like # people like this
Jack Brickey Community Leader Jul 05, 2021

@Henrik Edström , See if this helps…

 

TMP

6BACF06F-0826-4D35-B65E-7267A7BF7E5D.jpeg

 

CMP

855727FC-95E7-47AB-ABAD-7A95C18FEE06.jpeg

 

basically, if you have the necessary permissions then in the detailed issue view click on ellipses in upper right and select Delete.

Like # people like this

Thanks! That makes it very clear that I was looking in the right place but without the needed permissions.

I have all the permissions, this is still not an option for me. I am somewhat embarrassed to say that I have take 45 minutes of my day to try to figure out what should be an easily accessible basic functionality. 
Still can't do it. 
Ugh. 

Like # people like this

I'm not embarrassed to say it. I'm having the same experience. I an an administrator, and according to my project, administrators have delete permission.
I'm sure there's some setting somewhere that I need to change, but I don't feel like I'm stupid for not being able to find it.

Like # people like this
Jack Brickey Community Leader Sep 03, 2021

Please feel free to share more details. What type of project are you using? share a screenshot showing where you believe you have delete permission issues. Are you just simply not seeing the option to delete?

I had the same issue - checked the permission scheme and could see that Administrators role had delete permissions, checked the people page and confirmed that I was assigned Admin role via a group I was a member in. But still couldn't see the Delete in the list.

However, when I added myself to the Administrator role directly, I was able to see the delete option. Maybe this is the issue you are having?

Hi, 

Go On project Settings--> People, and check that you have your name and role there. If not add it, this worked for me

Good luck

Like # people like this

This was the solution to the issue, even though your global user across many products has the jira-adminstrator and administrator role, it will not let you delete until you do what Carlo suggested. Thanks Carlo !

Like katia_dantas likes this

I had the same problem! Thanks Carlo! Really obscure UX again... You have a talent for these things I have to say!

@Carlo Babini: Thank you, that was very helpful!!!

0 votes
mshaikh I'm New Here Nov 24, 2021

Settings > Projects > Project Settings > People > Add People (This is the part where you add yourself and declare you are an admin) 

 

Once done. You will be able to select issues on the existing board and delete them 

Project_Settings.PNGAddPeople.PNG

0 votes

bit late to the party but the only situation I can see deleting a ticket to be valid is if its been created mistakenly and has no content on. 

This is something that has just happened to me and I'm relatively new to the platform, I have added myself onto the project's people list as a PM but I am still unable to see the delete option as shown in the screenshot.

Could someone advise me on the best way to get rid of this irrelevant ticket that has zero info on for our devs? Be much appreciated!JIRA incorrect ticket.png

Jack Brickey Community Leader Oct 07, 2021

You will need to have a Jira admin give you delete permissions.

Go On project Settings--> People, and check that you have your name and role there. If not add it, this worked for me

 

That's the right answer in my case

Thanks a lot for this (at last) pragmatical answer.

0 votes
Joe Pitt Community Leader Mar 25, 2019

likde @Jack Brickey said: Do not delete issues. When you delete it is GONE. Hardly a week goes by without someone wanting to restore an issue. Deleting issues will come back and bite you when it is the most inconvenient. I suggest closing with a resolution value of Deleted anything you want to delete. I implement a special transition only the project lead can execute and it requires filling in a reason field from a select list (such as entered in error, OBE, Duplicate, Other) and explanation text.

Deleting issues destroys historical data. Missing issue numbers will eventually cause a question about what it was and why was it deleted even if it was done properly. Missing data always brings in the question of people hiding something that may have looked bad.

 

The only viable way to restore an issue is to create a new instance of JIRA and restore a backup that has the issues. Then export them to a csv file and import them to your production instance. You will lose the history.

Oops, well it turns out I actually was the stupid one. I didn't actually have admin permission, everyone else on my team did.

A little odd since I created the project, workflow and kanban board, all without being an admin. But still, that was the problem.

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