I want to delete an issue from JIRA (so, not hide it). I have site administrator role, another user has administrator role, but we both can not delete an issue. The command "Delete" is available, but when we click on the issue, but after clicking we get a message we don't have the rights to do it.
First - bad idea to delete but that is just an experienced opinion. :-)
Second - it is odd that you cannot delete if you are indeed a jira admin. go to the project > project settings > permissions and look at the Delete permission to ensure the permissions include your role.
likde @Jack said: Do not delete issues. When you delete it is GONE. Hardly a week goes by without someone wanting to restore an issue. Deleting issues will come back and bite you when it is the most inconvenient. I suggest closing with a resolution value of Deleted anything you want to delete. I implement a special transition only the project lead can execute and it requires filling in a reason field from a select list (such as entered in error, OBE, Duplicate, Other) and explanation text.
Deleting issues destroys historical data. Missing issue numbers will eventually cause a question about what it was and why was it deleted even if it was done properly. Missing data always brings in the question of people hiding something that may have looked bad.
The only viable way to restore an issue is to create a new instance of JIRA and restore a backup that has the issues. Then export them to a csv file and import them to your production instance. You will lose the history.
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