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How to delete a user from field 'Participants of an issue'

Hi all! How can I remove a specific user from the list in a Jira field with type 'Participants of an issue'?

Background: a technical user had write access and must now be removed from the system. I can only delete this user if there are no more references in issues. This field is the only one I can't change/delete values in - only add.

I tried in vain with ScriptRunner (Groovy) and JMWE Postfunctions.

1 answer

0 votes
Joe Pitt Community Leader Jun 08, 2022

Make them inactive and remove any permissions they have. I don't believe you can remove them. Deleting users is always problematic. Jira uses pointer to the user whenever they are referenced, not the actual user name.  

Hi Joe

Thanks for comment. It is precisely (and only) the referencing in field 'Participants of an issue' that prevents the user from being deleted. If I could remove this reference, then I could delete the user without any problems.

Hence my question: how do I remove a reference (a user) from field 'Participants'?
Or how do I delete the content of field 'Participants' entirely? It only affects about 20 issues.

any suggestions?

"Make them inactive and remove any permissions they have" - yes, I did so.

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