How to delete a deactivated instance that's on a free plan

Brolin Amarello
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April 26, 2024

I got a deactivated instance which I seemingly cannot delete.
The only available option at billing is to update the billing details to get the deactivated product(JSW) activated again.

I don't want to activate the product again because the instance is not needed and should be deleted.

It's also not possible to raise a support ticket at Atlassian because the instance was on a free plan.

Does the community have any tips on how to move forward?

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Jack Brickey
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April 26, 2024

Hi @Brolin Amarello ,

the instance will eventually be deprecated by Atlassian. Unsure if there is an exact formula to when that happens. Is there a reason why you are concerned with deleting? if so, you could open a ticket using the billing option in the ticket, creation drop-down. Unclear how quickly they may respond to that given that you were on a free plan.

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