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How to deactivate internal comments

Edited

I want to disable internal comments and only have default comments/reply to customer. Having two options is creating confusion and we don't have a need for internal comments. Please help, using the cloud version! (I've read through the existing posts related to this topic and none of the suggestions are relevant)

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Tansu Akdeniz
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Oct 31, 2023

Hi @Hollie Woods 

Welcome to the community.

Please watch and vote this ticket: JSDCLOUD-12087

Thank you -- I did see that ticket and voted for it. I was hoping since it was created in 2017 that it may have been addressed in another workstream. 

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