How to customize My Request query in a customer portal

Dear Experts,

In the 'Customer Portal', there is 'Requests' button, which helps customer to track the incident raised by him or her. We have a requirement to configure this query based on some statuses. For example, when we resolve an incident from support side it is resolved. But from customer's point of view, it might not be true. Hence this incident can be either re-opened or closed by customer. I could able to configure a workflow to achieve it. But once incident is set to resolved status, that incident is no longer visible in the 'My Request' queue and it moves to 'All Requests'. From the customer's point of view, how he or she will be able to find incident, which are in 'resolved' status? Only way is to manually do that, which in a production environment, will surely not a feasible option.  

Hence we would like to build a query in the customer portal, which shows only those incidents, which are in 'Resolved' status. So that customer can either reopen or close those.

Please let me know in case further details are required from my side.

Thanks Rinju  

0 answers

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

811 views 3 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you