How would one configure service desk so that if an issue is "Closed" with no transition out – meaning the issue is completely closed off (read only) – and the customer comments on it, that it would create a new ticket instead?
Would issue security have something to do with this?
You just have to add a post-function in the last transition of your project workflow.to create an issue (or clone the current one). It has nothing to do with Issue Security Scheme which is used for restricting viewing on issues in a more granular way.
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