We have just started using service desk, and I can easily create and configure new service desk projects. I have read in the documentation that you can add a service desk to existing JIRA projects:
Create a service desk for an existing JIRA project - This option is ideal if you've already been using JIRA in a help desk capacity (for example, to fill IT requests, etc.). When you create a service desk for an existing project, JIRA Service Desk uses the workflow, fields, permissions, and issue types you already have set up on the project as a basis for the flow of requests in the service desk.
However, I don't see a "service desk" tab or setting anywhere in the project's settings. What am I missing?
Screen cap here: http://screencast.com/t/JBvHhSp1mz
In the past, Portfolio for Jira required a high degree of detail–foresight that was unrealistic for many businesses to have–in order to produce a reliable long-term roadmap. We're tur...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG