How to create a Request form


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Request forms in JIRA Service Desk are set up as Request Types. Go to the project settings of your Service Desk project and select Request Types. Over there, you can associate a new Request Type with an underlying issue type, select an icon, title and description for your form, configure fields and so on.

For more info on how to do the configuration, see the documentation over here.

Thanks Walter Buggenhout [ACA IT]

Easy when you know how!

Can you enlighten me on how to add a field with preset values such as allowing a customer to select an optional priority such as High / Medium / low?


The fields you are adding will be JIRA fields. They will be added just as they are configured in JIRA. For you specific example, if you add the Priority field from JIRA to your form, it will be populated with the options you already have available in JIRA.

If you need other fields, you can select or configure them from/as custom fields in JIRA (as a select list with the options you want), share them with your service desk project through field configuration and screen schemes and you will be able to add them to your request forms.


If you need more control over form behaviour then you could try our add-on:

It supports dynamic hiding/showing of fields, custom look-n-feel and doesn't require any programming.


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