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How to create a JIRA issue and programmatically link it with a Freshdesk ticket?

Hi,

I have integrated JIRA and Freshdesk.
I want to programmatically create an issue and link it with a ticket in Freshdesk.
How can I achieve this?
When I added the JIRA app in Freshdesk, I noticed that a webhook was created in JIRA. Is it related to this?

Thanks,
Bakul

1 answer

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Hi @Bakul Banthia  -- Welcome to the Atlassian Community!

To me honest, I am not using Freshdesk.  With that out of the way...

If you do a quick search on the Jira marketplace or a check on the Freshdesk site you can find information/tools about doing such an integration: https://marketplace.atlassian.com/search?hosting=cloud&product=jira&query=Freshdesk

If you want to do this yourself and Freshdesk has a REST API, you could also do this with Automation for Jira (A4J) rules to link issues/tickets.  Please look here to learn about calling a REST API from an automation rule: https://community.atlassian.com/t5/Jira-articles/Automation-for-Jira-Send-web-request-using-Jira-REST-API/ba-p/1443828

Kind regards,
Bill

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