How to copy the latest comment added to ticket in Project-A to Project-B automatically?

Darren Nicas April 23, 2024

I have Jira Software Project-A and JSM Project-B.


When a comment is added to the ticket in Project-B with link `causes` to ticket in Project-A, then the same comment body should be posted to the ticket in Project-A and Project-B.

Screenshot 2024-04-23 172027.png

1. I've created an automation with projects scope: Project-A, Project-B.

2. Trigger: Rule is triggered on all comments

3. If smart value compare: check if the author is who we expect to copy their comment only: {{}} = DisplayName

4. Advanced Branch: For Linked Issues with `ca

uses` relationship

5. Comment on issue: add the comment of the trigger issue {{triggerIssue.comment.last.body}}


When I run the rule the IF statement correctly catches the latest user as `PAXAFE Automation` and moves on to branching, but finds no issues.


The ticket from Project-A is triggering the automation, and it does have a issue linked from Project-B with `causes` relationship type.

I've also tried removing the filter for linking type and set to `All Links` but still it is not successful.

No matter what I do the smart branching does not recognize there are any linked issues and skips that section of the automation entirely.  How do I fix this?


Screenshot 2024-04-23 172255.png

1 answer

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Kalyan Sattaluri
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April 23, 2024

Hello @Darren Nicas 

I know you have mentioned you had added scope of Project B, but please confirm that it is reflecting in the UI. Also hoping you have access to view and comment Project B.

Darren Nicas April 23, 2024

I had the wrong project listed in the scope, thank you :)

Like Kalyan Sattaluri likes this

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