How to connect multiple products and quantities to a jira issue

Ryan Lang
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
October 23, 2024

We are setting up a workflow related to our RMA process and one of the requirements is to associate the Jira issue with the product SKU(s) and quantities that are part of it.

 

Ideally, we would have a custom field that allows the user to find the right SKU and add it along with the quantity in the details bar of the issue.  However we also need to support multiple products and therefore a simple dropdown list of products and a separate field for quantity wont solve it. 

 

Does anyone know of a solution or custom app that would allow this?

 

 

 

1 answer

0 votes
Marc - Devoteam
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
October 24, 2024

Hi @Ryan Lang 

This seems you are looking foor a ITAM or CMDB like solution.

Atlassian offers Assets this is integrated within a cPremium subscription.

Otherwise you could focus on 3rd party marketplace apps, see here

And use search terms like ITAM, CMDB or Asset.

Ryan Lang
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
November 20, 2024

Thanks Marc.  I didn't find any suitable solutions in the marketplace at this point. 

Like Marc - Devoteam likes this

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events