Since new service desk 3.0 and even actually the older one i believe version 2.4 has a built in automation functionality, is there a way using that functionality to create a rule that will auto close a ticket with response + status closed and resolution of resolved after customer who hasn't responded for lets say 10 days?
I've search a bit on this and i know there is an automation plugin available, but i've had issues with it setting a resolution for some reason. it would close the ticket but resolution would remain not resolved.
So im curious if there is a way to do this using the already built in automation functionality that comes with service desk.
And if not, what am i doing wrong that the automation plugin is not setting a resolution ?
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