Since new service desk 3.0 and even actually the older one i believe version 2.4 has a built in automation functionality, is there a way using that functionality to create a rule that will auto close a ticket with response + status closed and resolution of resolved after customer who hasn't responded for lets say 10 days?
I've search a bit on this and i know there is an automation plugin available, but i've had issues with it setting a resolution for some reason. it would close the ticket but resolution would remain not resolved.
So im curious if there is a way to do this using the already built in automation functionality that comes with service desk.
And if not, what am i doing wrong that the automation plugin is not setting a resolution ?
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
We're bringing product updates and pro tips on teamwork to ten cities around the world.Save your spot