We are using JIRA 3.13, under Projects my name has been added as the Project Lead and because the default assignee goes to the Project Lead I am assigned a wack load of tickets everyday. Is there a way to change the default assignee to 'unassigned'?
Is there also a way to associate a ticket Type to auto assign to a specific individual?
Yes. First you need to enable unassigned issues (you can do it via Administration | General Configuration), then go to your project configuration and change Default Assignee to "unassigned".
And... please consider upgrading from dinosaur 3.13 to something newer and so much better. :)
'Users and roles' no longer exists in that menu, and the 'people' setting doesn't have anything that leads to editing the default assignee.
I've been fiddling with this for literally an hour now just trying to assign issues by default, if anybody figures it out for "next-gen" projects, please!
Edit: Maybe it's because I'm using Cloud. Surely that setting must still be somewhere, though?
Edit: According to this, is is actually impossible in Cloud. https://community.atlassian.com/t5/Jira-questions/How-can-I-edit-default-assignee-for-a-project-in-Jira-Cloud/qaq-p/885717
I've just started up our old 3.13.5 to check. If you go to Administration you see a list of projects (click on 'Projects' if not). Either click Edit next to the project you want to change or click into the project and click 'Edit Project'.
If the Default Assignee does not show a dropdown containing Project Lead and Unassigned then your JIRA is configured to not allow unassigned issues. To change this, click on General Configuration (in Global Settings) and change the 'Allow Unassigned Issues' option from OFF to ON. Then if you go back to editing the project you should be able to select Unassigned for Default Assignee.
See http://www.atlassian.com/software/jira/docs/v3.13/project_management.html for further details.
Don't forget you could always use a workflow post-function to set the assignee when the issue is created, or just put the assignee on the Create screen so users can select someone else.
OK, briefly you have Screens - JIRA comes with some but you can create more, which you then combine into Screen Schemes (ie say which screen you want to use for create, view and edit) and then you have Issue Type Screen Schemes to say which screen scheme you want to use for each issue type.
The link I gave before should have a bunch of links down the left of the page - have a look through the Configuring Fields And Screens section to learn more about this.
Hi everyone! My name’s Matt and I’m a product manager at Atlassian. I work in the navigation & findability space for all our Jira Cloud products. We’ve been working on trying to improve the exp...
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