It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How to change from HTTP connection to HTTPS connection for Help Desk

I downloaded the server trial version of Jira Service Desk to our server and installed it.  After opening port 8080 I am able to access service desk and all is well.  Now I want to change the HTTP connection to HTTPS so I can start using SSO.  I created a self signed certificate on the host server.  My question is:  What do I do now?

Thanks for any help, Cheers, Roscoe

2 answers

1 vote
Joe Pitt Community Leader Sep 06, 2019

@robert Mugabuhamye link is a good source. Make sure you note you will need to update to use port 443. Check with your network folks to make sure traffic is allowed.  If you're using a self signed cert the browsers will need to have it loaded ahead of time or the users notified to accept the certificate.  If your company routinely uses them that may not be an issue. 

Hi Joe, I read through Roberts starting point link below and in it found a reference to https://confluence.atlassian.com/adminjiraserver073/running-jira-applications-over-ssl-or-https-861253906.html   "Running Jira over SSL or HTTPS" which details a different set of steps.

Which should I be following?

Sorry if it's a silly question but I'm a bit of a newbie, Thanks, Roscoe

Hi Robert, Thanks for the quick response.  In the article you directed me to as a starting point I found a link to another article at  https://confluence.atlassian.com/adminjiraserver073/running-jira-applications-over-ssl-or-https-861253906.html   "Running Jira over SSL or HTTPS"   that details another process.  Which one should I be using?

Sorry if it's a silly question, Thanks, Roscoe

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Jira

Demo Den Ep. 7: New Jira Cloud Reports

Learn how to use two new reports for next-gen projects in Jira Cloud:  Cumulative flow diagram and Sprint burndown chart. Ivan Teong, Product Manager, Jira Software, demos the Cumulative ...

365 views 1 3
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you