How to automatically send email notification to assignee if a ticket is not updated for a certain ti
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Jack Brickey
Community Leader 
Community Leader
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Hi @Cynthia Pearson ,
there are quite a few posts in the Community on this. Basically you would set up an automation rule that would run every day using a JQL. Any issues found by that JQL could then be actioned by an email.
In fact I just checked the Templates area under automation and found this.
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