I have created a simple board via Jira Service Desk consisting of the workflow of a product being manufactured. After my issue is resolved (in this case delivered), I'd want the issue to automatically delete itself (or remove itself from the board) after a desired period of time. How may I go about this?
Generally speaking, deleting issues aren't best practice, since they're pretty much "gone for good".
I would suggest add a status called Archived or something similar.
In servicedesk under the admin section, you should be able to set up a SLA, starting when the issue is resolved. For example and SLA of 7 days if that's the time after resolution you want the issues to be archived.
You can then set up an automation, which triggers when the Archive SLA is breached and transitions the issue from Closed/Done to Archived.
You certainly shouldn't delete Jira issues, but it is possible to exclude them from your board.
Depending on your Jira version., you should have the following setting in the Board Configuration:
If not, then as mentioned in another answer you can exclude them using the filter query or sub-query. However, I would suggest using the Resolution field rather than the Status, and the resolution date rather than the updated date. E.g:
Project = XXX AND resolutiondate >= -14d
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event