How to automatically clone an issue on transition?

Among others I have two issue types.

  • Feature Request
    An customer writes an email which produces a JIRA issue of type "Feature Request". It it basically an story from the customer. Product managers checks this issue type and can either accept or reject the feature request.
  • New Feature
    The assignment from product managers to software developers to integrate an feature. Developers should not be aware of the initial feature request and communication with the customer who requested the feature. This is a clean (cloned) issue based on the initial feature request.

Among others I have a unique workflow for each of the above described issue types.

I would like to configure the workflow for issue type "Feature Request" to automatically clone the feature request into an "New Feature" issue after the product manager have accept the feature request.

How to automatically clone an issue on transition?

1 answer

1 accepted

You need to add a post function on the transtion to do the create of the new issue. Create on Transition for JIRA has the Create Issue post function which allow you to set or copy fields based on the original issue. Script runner also has a script for a clone post function.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,319 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot