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How to automatically add customers to an organization?

I have a project that receives emails from an outside organization. We need all of the users from that organization to be able to see each others issues. I've used JSD's organizations to do this and it works great for existing users.

Unfortunately, I can't find a way to add new users whenever they send an email. Getting an advanced list of users is not an option for us.

1 answer

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Jack Brickey Community Leader Jan 16, 2017

Scott, this is not possible today. For this to work you JSD would need to allow the admin to specify the domain(s) to be associated with the Organization. There is a feature request that you can watch/vote for - JSD-4519

Hi Jack
I've strugeled over this Question. We have a similar case, but:
- we have all customers within our Company (employees)
- now i've the request, that all employees of a Department should be able to see all issues from within theire own Department.
- all employees are mapped to the Projects over LDAP as a group
- is there a possibility to set a customer automatically to a organisation (Department) on behalf of a user-Attribute or a issue-attribute?
Till now, i did not found anything to this question.
Thanks for your help.

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Jack Brickey Community Leader Feb 01, 2019

@Roman Joss, you might look at an automation addon like Automation for Jira. Below is a quick test example I just did. You will need to figure out what you could trigger on. I just chose Component here.



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Hi Jack
That sounds great. Next weekI will have look at that.
Thanks for your quick Reply!

The above solution would still require you to manually add the users to the customer organization in the service desk, right?

Jack Brickey Community Leader Jan 14, 2020


JSD-4519 - I need this function but this still on Atlassians Backlog until now. :(

For interested people:
I have a solution. We use the addon 'User Profiles for JIRA' With this we craeted a field which automatically fill a custom-field with the organisational-unit of the creator of a issue. With an automation-rule 'on create' we check this custom-field and on character-match we put the creator to the organization.
This works fine and all users which creates an issue are in the list.

Initially i had to set the list of users manually to the organization. And once per month i update the whole list manually. 

Hope this helps someone else.

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