I have a project that receives emails from an outside organization. We need all of the users from that organization to be able to see each others issues. I've used JSD's organizations to do this and it works great for existing users.
Unfortunately, I can't find a way to add new users whenever they send an email. Getting an advanced list of users is not an option for us.
I've strugeled over this Question. We have a similar case, but:
- we have all customers within our Company (employees)
- now i've the request, that all employees of a Department should be able to see all issues from within theire own Department.
- all employees are mapped to the Projects over LDAP as a group
- is there a possibility to set a customer automatically to a organisation (Department) on behalf of a user-Attribute or a issue-attribute?
Till now, i did not found anything to this question.
Thanks for your help.
For interested people:
I have a solution. We use the addon 'User Profiles for JIRA' With this we craeted a field which automatically fill a custom-field with the organisational-unit of the creator of a issue. With an automation-rule 'on create' we check this custom-field and on character-match we put the creator to the organization.
This works fine and all users which creates an issue are in the list.
Initially i had to set the list of users manually to the organization. And once per month i update the whole list manually.
Hope this helps someone else.
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