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How to automate a rule if the email body starts with a particular text

Need help in how to create an automation rule for Jira Service management when an email comes starts with a particular text in the body of email (not on the subject)

Example: 

if email starts with 

"Dear ABC 

 please help me with this request

"

So I want to create a rule that the ticket get assigned to based on Dear ABC of the email

 

Thanks

 

 

1 answer

1 accepted

1 vote
Answer accepted

Hi @Omair Alvi , you should be able to do this using the issue fields condition in Automation. Select the Description field and 'starts with' condition as shown below...

image.png

Thank you Matt

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