How to automate a rule if the email body starts with a particular text

[Omair Alvi]

Need help in how to create an automation rule for Jira Service management when an email comes starts with a particular text in the body of email (not on the subject)

Example: 

if email starts with 

"Dear ABC 

 please help me with this request

"

So I want to create a rule that the ticket get assigned to based on Dear ABC of the email

Thanks

[Matt Budnyj · Accepted solution]

Hi @Omair Alvi , you should be able to do this using the issue fields condition in Automation. Select the Description field and 'starts with' condition as shown below...

[Omair Alvi]

Thank you Matt