How to assign issue to non-jira user?

Hey everyone,

I have a project with an external outsource company, and I want to assign some of the tasks to developers in that company. These users cannot access and will never access our Jira, but I want to assign them the tasks to keep the tasks clear and organized.

How do I do that?

 

Thanks a lot in advanced!

2 answers

1 accepted

2 votes

You can't do this.  The assignee field can only work with users.  So if you want to assign an issue to someone, they have to be a user.

Two options spring to my mind (there may well be others) - implement a form of "dummy user" system with other fields (you'd have a user for the assignee field with a name like "please see text field X for the external user"), or create users for these developers, but do NOT put them in the "can log in" group, so they don't actually take up any licences...

When I try to assign cannot log-in user (not in jira-user group), I get an error that this user cannot be assigned issues.... :-( any other ideas? or am I missing something?

has to have Assign Issue permission maybe?

Not quite, but you're on the right lines "Assign issue" permission means "this user can set the assignee field". It's the other one - The assignee field displays all the users that have the "Assignable user" permission for the project selected. Make sure the dummy user is in the group/role/rule for "assignable user". Also, make sure that they are not a "disabled" account.

If the user is not "disabled" its being counted as a user with license, and that is what I am trying to avoid...

They should not count if you remove them from the "can log in" group as well.

The Assignee field is to track who is in charge of the task. If no inside user is in charge of the issue, how is the issue going to progress? Who is in charge?

I suggest creating a Custom field "External Assignee" and fill in that on every issue with the external user or email. It can even be a multiple select option. Then you'll have the real Assignee inside JIRA that controls the "External Asssignees" and transitions issues or contacts them to keep track of them.

Cheers

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