It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How to assign issue to non-jira user?

I'm using Jira Software Cloud Standard. Some of my issues are being worked on by a user outside my team who has no other need to use Jira and will report status to me verbally. Back in 2014 you could create a non-login user, but I can't see how to do that anymore. Is there a way to do this in the current version?

1 answer

0 votes
Olga Videc Community Leader Oct 10, 2019

Hello @Jared Warren

I'm afraid it's not possible, a non-Jira user cant work on the issue.

What you read here is possible

I suggest creating a Custom field "External Assignee" and fill in that on every issue with the external user or email. It can even be multiple select options. Then you'll have the real Assignee inside JIRA that controls the "External Assignees" and transitions issues or contacts them to keep track of them.

Or you can create and add a specific component to add those issues so you could filter them or exclude them.

And you would have to write his progress, work hours, etc. and it would be under your name.

BR, Olga

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira

The add-in you’ve been waiting for: Jira Cloud for Excel 🙌

Introducing Jira Cloud for Excel Here at the product integrations team at Atlassian, we are thrilled to announce the new Jira Cloud for Excel add-in! This add-in lets you export Jira data directly ...

840 views 5 22
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you