How to approve a JIRA through email


I want to know how to approve a JIRA through email without opening/logging in to the JIRA, for example I access my mail box through smart phone and I just want to approve the JIRA just by clicking the button in the JIRA or just sending the email reply as "Approved", it should get reflected in the JIRA. Please let me know how to achieve this?


Thanks & Regards


1 answer

JEMH can help with that, you can supply Directives to drive issue transitions, eg first line of a reply to an issue notification could contain:

the rest

How this works is that you define the 'Directive' as an Alias, the value of which is the real field and value, allowing you to isolate what is done, in this case, an Alias where the key is approved would have a value of workflow=Approve Issue (or whatever the transition was)

Hi @Andy Brook,

Are you still around? We just added JEMH to resolve this exact problem but are struggling to implement. We would like to be able to reply back to a notification "approved" and JEMH transitions the JIRA to an Output status. The current workflow transition for this is called finalize.

Each time I attempt to create a Directive Alias, there are no values available. Is there a tutorial somewhere that walks through this process?

Hi Zach,

I can see that you have raised a support ticket with us directly regarding this, we will follow up via that ticket shortly.

Kind Regards,


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