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How to allow users to import more than 250 issues via CSV?

Currently I am unable to import issues more than 250 using Issues -> Import issues from CSV (enabled for all users), when I went through existing queries found one more way to import from Advanced Settings -> External system Import and was successful in importing all issues. Looks like External System Import is enabled only for Administrator users and not for all users, can you let me know how to enable External System Import option for all users?

Also I found that jira.bulk.create.max.issues.per.import key is used to set the maximum limit to import via CSV to the users. Let me know if setting this key will allow all users to import issues more than 250 from Issues -> Import from CSV or not. If yes, currently this Key configuration is not available in System -> Advanced Settings, kindly let me know how to set this Key configuration.

2 answers

1 accepted

9 votes
Answer accepted

Hi Manish,

  • Are you using Cloud or Server?

In Server you should see the option when you go to Server Administration > Advanced Settings:

Screen Shot 2018-01-03 at 10.51.12 AM.png

If you are on Cloud you will not see this option and you will need to use the External System import to bypass the 250 issue limit.  In light of that you need to log in to your Jira Cloud site as a Jira administrator to start the import in that manner. 

That being said, in order to use the External System Importer a user would need to be made an Administrator per Managing global permissions and Creating issues using the CSV importer:

Use the CSV importer to bulk create or update issues. If you need to do any of the following, you'll need to be a system admin and use Importing issues instead:

  • create subtasks
  • import attachments
  • add new fields
  • import to multiple projects

Hopefully this clears things up a bit.



Like Grant likes this

That's bullshit. The people who made these restrictions don't deserve to be decision makers.

Trying to import some 800 issues and it has so far taken me more than 2 hours to figure out all the bugs Jira Cloud has.


1. You can't import from the External System Importer because it fails to load all fields in the browser DOM (crashes).

2. You can't import from the CSV import (non-admin option) because it has a limit of 250 issues and this limit cannot be adjusted (lmfao).

3. You can't import a single project with its configuration without overwriting everything on the instance.


This is just bullshit of a system that has no practical usage. This is why Atlassian lost four of our companies on their Cloud and we're now using a different project management system :)

It's slow, full of bugs and meaningless business logic.

Keep up the bad work.

Importing many issues is usually done by Jira admins using a more powerful version of the CSV importer. Next step is probably to talk to your Jira admin

Like Dave Liao likes this

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