I want to allow some users to read/view all fields in a ticket, but only be able to modify some of those fields. And some of the fields will be custom. A brief look at the documentation leads me to believe that this level of granularity of access control is not available out-of-the-box. I guess what I would want is for each field to have attributes like "roles allowed to read" and "roles allowed to modify" (or conversely some additional attributes on a role). Can what I want be easily done with some custom code? Other suggestions?
Wow, third time today this has appeared. (Sorry if that sounds sarcastic - if it does, then it's aimed at Answer's Search and lack of FAQ functions, not the questioners)
Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...
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