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How to add the Jira Resolution filter inside the ticket?

Arun Prasath
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November 6, 2024

I have to add one more Resolution inside every ticket , so how can i able to add those filter inside every ticket .

2 answers

1 vote
Rilwan Ahmed
Community Champion
November 6, 2024

Hi @Arun Prasath 

Welcome to the community !!

You need to add "Resolution" field in the Edit and view screen of your issue type. This will allow you to select the Resolution form the drop down. 

Please note: 1 ticket can have only one resolution at the moment. This is a single select field. 

0 votes
Dick
Community Champion
November 7, 2024

With respect @Rilwan Ahmed, but I don't think that @Arun Prasath question is about using it in a ticket. The way I read it, Arun would like to have another item in the resolutions list. 

Sadly, this is a system field that doesn't allow modification of the list items. 

 

Thanks for asking, it might be worthwhile to check future feature requests,

Dick

Rilwan Ahmed
Community Champion
November 10, 2024

Hi @Dick ,

New resolution values can be added. Go to Settings --> Issues --> Resolution. Add the required values.

Direct url: https://<domain>.atlassian.net/secure/admin/ViewResolutions.jspa

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Dick
Community Champion
November 10, 2024

Thank you @Rilwan Ahmed , I was looking in the wrong spot (system fields list, home of all the system fields. The interface is a bit inconsistent here. I would've liked that list to hold editing possibilities as well, similar to those in the custom fields list. 

Actually, the description system field has some additional editing possibilities, so that triggered my wrong conclusion. 

Thanks for setting me straight though :)

Dick

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