How to add set of predefined fields with Jira Service Desk Forms?

[Jesper Fransson]

I'm trying to build a form in which users should be able to order trips for an entire team. The teams are always of various size so what I want to achieve is that you should be able to press like Add User and a set of three predefined fields should appear. 

You should be able to add as many users as you like. 

Is there a way to do this? 

Best regards, 

Jesper

[Alex Koxaras _Relational_ · Accepted solution]

Hi @Jesper Fransson 

No, you can't do this in Jira with out of the box functionalities.

What you could do is to experiment with multi picker fields, such as multi-user picker which allows you to select more that one use. The other fields what are they about?

[Jesper Fransson]

Hi @Alex Koxaras _Relational_ 

Thanks for the quick reply. 

Yes, from what I can find out of the native functionalities I think I should just make a table with like 15 rows, and if the team extends 15 people this needs to be added separately in a comment or another ticket.

I've been looking at the multi-user picker field but using that one only gives me the username and won't give me the other fields I want. For each team member there should be three fields: 

Passport number
Expiry date
Issue country

The preferable way would be to just click Add user or a +

Any other ideas? 

Thanks alot, 

/ Jesper

[Alex Koxaras _Relational_]

@Jesper Fransson sorry, but as I told you, the preferable way doesn't exist on Jira. I mean Jira can do a great deal of things, but Atlassian can't satisfy all people's need. And that because how Jira works currently can't support this.

Now, onward to a viable solution!

What I thought is that you could use Forms for that matter. Forms can have sections which appear conditionally. In that sense, although it's plenty of work you can:

• Create a form
• Place that form on the request type
• Create a dropdown field on that form with values from 1 to 15
• Create 15 different sections which will appear according to the value of the above field
• In every of the 15 sections you have to add 3 fields (times the value of the above field) which will be required
  • Pass number
  • Expiry Date
  • Issue Country

The above solution will have a lot of maintenance, but it's the closest to what you want

Let me know if that works for you.

[Jesper Fransson]

@Alex Koxaras _Relational_ thanks for the reply. 

Yes I've agreed with the customer that the best solution is to go with the conditional logic for 15 options in a dropdown. 

Thanks alot for your help!

Cheers, 

Jesper 

[Jesper Fransson]

@Alex Koxaras _Relational_ 

I just found out a problem with the solution. Once you've filled in everything on the different options, 1-15. The only thing showing is just the last one once you send the request. 

How to tackle this?

[Alex Koxaras _Relational_]

Share a screenshot please @Jesper Fransson 

[Jesper Fransson]

For instance, there's no possibility to show the information set in Traveler 1.

[Alex Koxaras _Relational_]

Can you also share the form please, especially the fields of the section for the 2 travelers? How many fields you have? Only for one user or for two?

[Alex Koxaras _Relational_]

And what is this?

That's not the solution I described on my previous comments.

[Jesper Fransson]

Is this not the intended way of setting it up?

[Alex Koxaras _Relational_]

Nope. That's not what I said :)

I'm repeating my self again and I'll mention once more that the solution I provided has a lot of maintenance.

Inside the section of the 2 traveler you have to copy the first, last name, country etc.

• One traveler: [First name, last name, email, phone, passport number, expiry date and issue country]
• Two travelers: [First name, last name, email, phone, passport number, expiry date and issue country] <- these fields * 2
• Three travelers: [First name, last name, email, phone, passport number, expiry date and issue country] <- these fields * 3
• ....
• Fifteen travelers: [First name, last name, email, phone, passport number, expiry date and issue country] <- these fields * 15

And again, that's a lot of maintenance.

[Jesper Fransson]

I'm not sure I follow at all, what do you mean by copy in this context?

[Alex Koxaras _Relational_]

For X number of travelers in each section you must have X*[First name, last name, email, phone, passport number, expiry date and issue country]. So if you have 3 travelers you have to create 3 First Name Fields, 3 Last Name fields, 3 Email, 3 phone numbers etc.

If you have 15 travelers then you must have 15 field of First name, 15 fields of Last name etc

[Jesper Fransson]

oh, now I get it! Sorry for my incompetence. Have a great day!

[Alex Koxaras _Relational_]

@Jesper Fransson no worries mate ;)