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How to add images on Canned Response screen? Edited

Hi all, 

How can I add images on the Canned Response Screen? 


I remember that adding images was working by Ctrl C + Ctrl V. 


But after I re-install Jira Service Desk Server, it shows following error message: 


(Once, I did Ctrl C + Ctrl V) 


(After I save the canned response, it shows the image like this) 


I enabled the Attachment and attachment permissions...


Also, uploading attachment is fine but if I put it on the screen, the same issue appears. 


Could you please help me with this issue? 


Thank you



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