How to add customer field in Email Notification?

[Abhishek Mendke]

Hi All,

Problem: I want to add custom fields to the Email Notification Title.

There are multiple articles for it but i could not find a easy way to find out if i am using the correct varaible name or the correct syntax.

[Jovin]

Hey @Abhishek Mendke 

I just tested this in my JSM Instance and I can confirm you can add any custom field you like to the subject header. Your syntax looks good ( ${issue.CF} ). Can you tell me what your custom field is called in the Custom Fields view? It must match the field name exactly or you can use the custom field identifier. e.g.

${issue.My Custom Field}

or ${issue.customfield_10440}

To get the number you can click on edit for your custom field and see the id number in the URL, it should always start with 10xxx (E.g. 10100, 10058 etc.)

[John Funk]

Hi Abhishek,

The smart value syntax would be: {{issue.iM1Priority}} where that value is the EXACT name of the field (case matters).