How to add a user with a company managed project

[rsbeckerca]

When I try to add a user from the People page in Jira, as the administrator user, using the "Add People" button, I get a message "On a free plan, you can only add people using your site's administration settings. Upgrade your plan to better control who can access this project."

When I then go the administrator settings, I can see the user, with no role, and there seems to be no way to add a role for that person. I'm likely missing a step here. All I want to do is grant visibility and the ability to watch issues to a specific user. Allowing an edit would be a bonus.

TIA,

Randall

[Pablo Vergara]

Hi @rsbeckerca 

Welcome to the community forums!

Unfortunately, while on the free plan, there is no granular way to modify role-based permissions. In fact, you cannot change a permission scheme to customize accesses.

As an alternative, group-based permissions would be the way to go with the pre-existing roles and groups.

Let's say you want to give users the basic abilities to browser a project (hence its issues) and modify them as needed, then just add that user to the pre-defined "jira-software-users-<instance_name>" group.

Don't forget the user must already have product access to Jira.

I hope this helps you!

- Pablo Vergara / ServiceRocket SSE

[rsbeckerca]

I'm sorry but I do not follow your answer at all on how this helps my question. If I understand, there is no way to add a user on a free plan. Sounds useful.

[Pablo Vergara]

Hi @rsbeckerca 

What you mentioned here: "All I want to do is grant visibility and the ability to watch issues to a specific user. Allowing an edit would be a bonus." can be achieved only the way I described on a free plan.

Unfortunately, Atlassian put these restrictions on free plans, so we all have to deal with them.

Have a good weekend!

- Pablo

[rsbeckerca]

I'm sorry, but your answer does not match what Jira appears to do. I do not know what you mean by "Don't forget the user must already have product access to Jira." How does the user obtain that or how do I set that up? This prerequisite is unclear with no instructions.

[Pablo Vergara]

You can check https://support.atlassian.com/user-management/docs/give-users-access-to-products/ for Atlassian's official information about managing product access.

[rsbeckerca]

Let me be more specific. The instructions above do not work. I already tried the product access link and added the user, but that does not give them access to anything useful. Thank you for trying. I hope someone else can provide a better answer.