How to add a icon on remotelink with a api call creation

CEDRIC DEVAUX February 16, 2024

Hi everyone,


I use API call to add remote link on a ticket to access on a another ticketing tool.

As describe, I'm able to create remote link

 How to use REST API to add remote links in JIRA issues? 


When I put the example from Atlassian's document, on the left of URL appears an icon personalized with Atlassian logo

But when change URL in the remote link API, I have a standard remote link icon as you can see on my screenshot.

2024-02-16 11 09 51.png

I want to modify the remote link icon in order to have a personalized icon to distinguish between other URL link


I found this Json body, I have no error but the icon is still the same.

"object": {
"title": "My title",
"icon": {
url16x16: "https://my-personalized-url-icon/filename.png"

Do you know if we can modify the icon?


Thank you

2 answers

0 votes
Clemens Buergi
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May 17, 2024

I have tried with this JSON
"object": {
"url": "<link>",
"title": "A new user story",
"summary": "<p>As (user) I need to (activity) so that (business value).</p>\n\n<p>&nbsp;</p>\n\n<p>&nbsp;</p>\n\n<p><strong>Acceptance criteria:</strong></p>\n\n<p>Performance in scenario A is better than x.</p>\n",
"icon": {
"url16x16": "",
"title": "My icon"

but I am not getting the icon displayed nor is the summary shown in the preview, when hovering over the link.

Was anyone able to display custom link icons?

0 votes
Scott Wai Chee Tan May 16, 2024

I believe your Icon parameter format got a bit wrong here.

It will be like this:

"icon": { 2 "url16x16":"<img link>", 3 "title":"Support Ticket" 4 }


Changing icons for Remote Links in Jira

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