How to add a comment to a cloned issue via automation

[Philip Ng]

I am trying to setup an automation where it clones an issue into a different project. Then add a comment to the cloned issue. I can clone the issue, but it will not add the comment. I looked at the audit log and it is not even triggering the component to add a comment. Am I using the wrong branch trigger?

[Jehan Bhathena · Accepted solution]

Hi @Philip Ng
 

I tried this at my end and the above automation worked for me.

Note that mine is a Global rule and not a Single Project restricted rule, which make it possible for the automation to execute across projects.

Also, I've added the re-fetch action after the Create Clone, so that the automation gets updated with the new cloned issue's info as well.

Will suggest adding "Log Action" along the way if you're to verify the action taking place on which issue.

Hope this helps.

[Philip Ng]

That was it. Thanks.

[Evgenii · Accepted solution]

Hi, @Philip Ng 

Welcome to Atlassian Community!

You have a working rule. But there is one small problem - if your rule is limited to work only with one project, it won't make any changes in other projects.

Check in "Rule Details" that scope is set to Multiple projects, that include target project, where issue is created.

[Philip Ng]

Thanks. I always forget to make sure it's a global automation