The system I implemented in a custom little bug tracker I wrote allowed bugs to have a "user pain" score depending on (1) how many users it affects, (2) how serious it is, (3) what components it affects, and (4) how long has it been sitting untouched. By a weighted multiplication of these, "user pain" was calculated as a floating-point number.
Is there a plugin for JIRA that would give me the exact same capability - letting me perform math on numeric representations of issue fields, including date comparisons? I'd very much like to filter (and sort!) issues according to "user pain" calculated like that.
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Hi, everyone! Molly here from the Jira Service Desk Product Marketing Team :). In the spirit of this month's august-challenge, we're sourcing stories of Jira Service Desk activation fro...
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