How to access Jira Service Desk (for server) on a domain/URL path other than for Jira Software?

[soerenkornetzki]

I have a reverse proxy in front of my Jira Software + Jira Service Desk (for server) installation, which handles domain mapping and TLS for Jira.

Currently, I access Jira Software and Jira Service Desk via the same domain:

• https://tickets.example.com/  --> Jira Software
• https://tickets.example.com/servicedesk/  --> Jira Service Desk

However, I would like to restrict access to tickets.example.com and provide the customers a more convenient way (easier to remember) to access their Jira Service Desk tickets.

I want to have https://support.example.com/ as the primary URL for Jira Service Desk. It is fine for me to keep the "/servicedesk/" URL prefix as I want to have a micropage (own support project selection page) when the user is entering the support URL without a further path specified.

Is it possible with Jira Service Desk 4.x to have a different base URL only for the Service Desk application?

I could hack it my way using the reverse proxy, but I would have to stick with the "wrong" URLs in e-mail notifications to the customers. So I try to ask for a more easier approach.

PS: I am aware of https://confluence.atlassian.com/confeval/jira-service-desk-evaluator-resources/jira-service-desk-customize-your-portal-url . However, this would imply also to have the support domain for Jira Software as well.

[Nic Brough -Adaptavist-]

There is currently no way to do this.  It's one application with one base url.