Hi! Some have integrated jira with PRTG, to the point that a notification template creates a case in jira, either through the JIRA PS module or through an API directly in the template.
I mean that the prtg alerts generate a ticket, I was reading in the forums and I found a solution with Opsgenie, do you know about it?
Opsgenie is a better tool for this than a direct connection.
But you can do it without it - if PRTG can run some code when an alert happens, you can write code that creates Jira issues via the REST API. Or have PRTG send email to Jira (if you don't want to code)
For a Service-management project, you probably want to look at the "email channel" for it - https://support.atlassian.com/jira-service-management-cloud/docs/receive-requests-from-an-email-address/ - but, that might not be right for you if you are also gathering human generated requests from email.
For non Service-management projects, you can use email handlers - https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/ and because you can use many mailboxes with them, you can give PRTG it's own mail, without affecting your people.
What I don't know though - you might be able to use an email handler with a Service-management project - if you can do that, then you can leave the email channel there for your people while PRTG creates stuff via a different route. I have never tried to do this though, so I don't know.
No, the email handlers are quite simple, and don't do much more than "create or comment". They take their summary from the subject and the description from the body of the email. Some can be configured to try to strip conversational replies out. They'll look at the sender and set that as the reporter, and if you're using mail that supports high/normal/low priority, try to set a priority from that. And they can do things with cc'd users (add them as watchers).
But they don't have any functions for parsing email to look for possible field data.
But you can use Automations and scripting on them, the same way you can on issues coming in from a different route (the UI or REST)
You can also write your own email handler, or have a look in the marketplace for more advanced ones (JEMH and JETI are the two I see most often)
There's a load over at https://developer.atlassian.com/server/jira/platform/jira-rest-api-examples/
Note that the Server and Cloud APIs are different, but they have a lot in common - simple issue creation for example, you can use the same calls!
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