How is backup/Restore handled in Atlassian Cloud?

[Pandey Pradip]

1-How is backup/Restore handled in  Atlassian Cloud?

2- how can Jira admin backup and restore in Jira cloud

3- how can we do automated backup in jira cloud

[Yuliia_Borivets_[SaaSJet]]

Hi @Pandey Pradip 

You may check out this article. It covers some info on how back-ups in Jira work and the automated backups tool: 

Jira Regular Backups and Issue History Tracking: Must-Haves to Protect Your Data

[Stu Lees ️ REVYZ]

Hey Pandey,
<late answer here, as I was just searching through old articles about how people approach their manual cloud backups>

[Cloud Backup Resources]
We have a bunch of resources on our website that can help people looking to navigate backups in Jira (and Confluence) cloud.  Here are the main ones;

Guide to Jira Backups  in Cloud:  How to Back Up JIra (3 methods in Cloud)

Our Cloud Resource Centre for Jira (loads of videos, interviews, webinars and resources:  https://www.revyz.io/jira-cloud-resource

Being quite up front, I'm from Revyz and we're a Marketplace App developer who have several backup apps on the Marketplace.   If you ever want to chat about this without getting a hard-sell, then feel free to reach out to me personally.

[Choosing a Backup App]

If you decide to go down the track of using a professional, reliable backup app for your cloud instance, then here is a list of questions that you should be asking of any vendors that you look at:  What to Ask When Choosing a Jira Cloud Backup Solution 

[Fazila Ashraf]

Hi @Pandey Pradip 

1-How is backup/Restore handled in  Atlassian Cloud?

For Jira and Confluence Cloud, Atlassian utilises the snapshot feature of Amazon RDS (Amazon Relational Database Service) to create automated daily backups of each RDS instance. Amazon RDS snapshots are retained for 30 days with support for point-in-time recovery and are encrypted using AES-256 encryption. See https://www.atlassian.com/trust/security/data-management

2- how can Jira admin backup and restore in Jira cloud

See https://support.atlassian.com/jira-cloud-administration/docs/export-issues/ for the instructions

3- how can we do automated backup in jira cloud

Refer to https://confluence.atlassian.com/jirakb/automate-backups-for-jira-cloud-779160659.html

Hope these helps!

[Pandey Pradip]

Hi Fazila Ashraf, many thanks for response, 1 and 3rd point and links  are very helpful, 

need some clarity for 2nd point, so as a Jira admin we need to take backup or not in Jira cloud as Atlassian keeping backup of our Jira software database ? 

if yes then we can backup data manually by Jira cloud UI from admin console?

[Dinesh N]

yes. You can do the backup in admin console.

Please click the Gear icon and go to System -> in "Import and Export" please use "Backup manager"

[John Morrissey]

You can also check out https://www.hycu.com/platforms/jira-software a bit of a new comer but nice product we use it and it works great.