Community
Q&A
Jira
Questions
How does an admin resolve a ticket for someone else?

How does an admin resolve a ticket for someone else?

I have a number of tickets that are complete but the user did not close the ticket out. Can i as the admin resolve the ticket? Without trashing it. Want to give them credit for their work

1 answer

1 accepted

Comments for this post are closed

Community moderators have prevented the ability to post new answers.

Post a new question

0 votes

Answer accepted

Hi @Matt

You can always use the Bulk feature (up, right hand corner in a search). Or if you are on the Cloud, log in as them and resolve the ticket.

HTH,
KGM

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Can I just assign it to me and resolve it?

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Yes, you can either update the tickets (i.e. assign to you and modify other fields) or transition (through the workflow).

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Just make sure you have the proper permissions in the project(s):

The Bulk function is under Tools in the upper, right hand corner.

HTH,
KGM

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Forums

Q&A

Community resources

Support

Top groups

Community resources

Support

Learn

Community resources

Support

Events

Community resources

Support

How does an admin resolve a ticket for someone else?

1 answer

1 accepted

Comments for this post are closed

Was this helpful?

Thanks!

TAGS

Community showcase

Atlassian Community Events