Can this be done on JIRA (Basic) or do you need JIRA service desk?
- Number of tickets closed WITHIN 48 hours?
- Number of tickets closed with 7 Days?
- % tickets closed within 48 hours and 7 days
- Number of tickets within 48 hour SLA at month end
- Number of tickets over 48 hours and <7 days
- Number of cases open longer than 7 days
With basic JIRA can this be done? I cannot find JQL to fit these requirements? Any advice/ Help?
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