We have a customer that is entering issues with incorrect issue types (ie. a Bug when it should be a Question).
How do I change that issue type? It does not seem to be editable, regardless of my assignee status.
Hi Matt, Try moving the issue. You can choose to keep the project the same but change the issue type.
This documentation explains step by step how to move an issue: https://confluence.atlassian.com/display/JIRA/Moving+an+Issue
Ironically, this is one place where classic is simpler than next-gen. If configured correctly, classic allows a ticket's type to be changed with a simple pull down menu. @Alex, please get this fix on the roadmap for next-gen.
Hmm, I'm not sure exactly why, but it is now working for me as a simple pull down menu to change the issue type.
I suspect it might have to do with the fact that I included all of the same ticket fields across my different issue types. Either that, or something changed on the latest version of Jira Cloud.
Is it possible to change issue type using regular edit button when there are different workflows in the project? Scenario: issue is open on the screen, I click on the issue type name, I check the list => there is no issue type (different workflow). Is it just a bug or there is another reason why it is not working?
Hi all. I'm working with Jira Service Desk Cloud. I cannot find the "issue type" field in my "custom fields" screen.
I trying to enable this field in order to permit to change the issue type in the Edit screen using a combo box.
Ref: "You can also allow the issue type field on your edit screen this will allow you to change the issue type as long as it is not restricted by the field configuration." from @Timothy Harris.
thanks in advance.
Learn how to use two new reports for next-gen projects in Jira Cloud: Cumulative flow diagram and Sprint burndown chart. Ivan Teong, Product Manager, Jira Software, demos the Cumulative ...
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