How do you change the issue type for an existing issue?

We have a customer that is entering issues with incorrect issue types (ie. a Bug when it should be a Question).

How do I change that issue type? It does not seem to be editable, regardless of my assignee status.

4 answers

1 accepted

11 votes

Hi Matt, Try moving the issue. You can choose to keep the project the same but change the issue type.

This documentation explains step by step how to move an issue: https://confluence.atlassian.com/display/JIRA/Moving+an+Issue

Thanks (both of you) for the answer. It is due to different workflows that I need to change it. The move function seems a bit cumbersome, but it gets the job done.

Whenever I run into this problem it's usually because the issue type I _want_ belongs to a different workflow. In that case I use the "Move" function. Might be worth a look.

For changing a task to a bug workflow, you have to use Move 

Is it possible to change issue type using regular edit button when there are different workflows in the project? Scenario: issue is open on the screen, I click on the issue type name, I check the list => there is no issue type (different workflow). Is it just a bug or there is another reason why it is not working? 

thanks a lot. it works.

You can also allow the issue type field on your edit screen this will allow you to change the issue type as long as it is not restricted by the field configuration.

Thank you for the  suggestion. It works.

Hi all. I'm working with Jira Service Desk Cloud. I cannot find the "issue type" field in my "custom fields" screen.

I trying to enable this field in order to permit to change the issue type in the Edit screen using a combo box.

Ref: "You can also allow the issue type field on your edit screen this will allow you to change the issue type as long as it is not restricted by the field configuration." from @Timothy Harris.

thanks in advance.

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