We have a customer that is entering issues with incorrect issue types (ie. a Bug when it should be a Question).
How do I change that issue type? It does not seem to be editable, regardless of my assignee status.
Hi Matt, Try moving the issue. You can choose to keep the project the same but change the issue type.
This documentation explains step by step how to move an issue: https://confluence.atlassian.com/display/JIRA/Moving+an+Issue
Ironically, this is one place where classic is simpler than next-gen. If configured correctly, classic allows a ticket's type to be changed with a simple pull down menu. @Alex, please get this fix on the roadmap for next-gen.
Is it possible to change issue type using regular edit button when there are different workflows in the project? Scenario: issue is open on the screen, I click on the issue type name, I check the list => there is no issue type (different workflow). Is it just a bug or there is another reason why it is not working?
Hi all. I'm working with Jira Service Desk Cloud. I cannot find the "issue type" field in my "custom fields" screen.
I trying to enable this field in order to permit to change the issue type in the Edit screen using a combo box.
Ref: "You can also allow the issue type field on your edit screen this will allow you to change the issue type as long as it is not restricted by the field configuration." from @Timothy Harris.
thanks in advance.
Nearly a year ago we launched the next-gen template, where we reimagined parts of Jira Software Cloud’s core functionality. One of the ‘crowd favorites’ was the native roadmap, which allows teams to ...
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