How do you change the file attachment directory in JIRA OnDemand?


I have JIRA OnDemand, and we are migrating to it from another issue management system. Our old system is behind our firewall, but has client confidential data in the form of attachements, so we would like the attachements to stay behind our firewall if possible. I see that JIRA's attachment directory can be modified, even within the OnDemand documentation here:

However, I logged in (I have JIRA Admin permission) and the dialog in my instance does not allow me to alter the directory. All I get is this:

Does anyone have any idea why this is happening? The permission thing would seem to clear it up, but I verified that I am a member of a group with the JIRA Admin privilege.



3 answers

1 accepted

1 vote
Accepted answer

I'm not sure you will get anywhere with this. There's no reason for anyone to change the attachments directory on OnDemand - the attachments are going to live on Atlassian OnDemand servers and it's up to them where they place them.

You can't connect OnDemand to other storage systems - you won't be able to keep the attachments on your servers.

I appears that I got thrown by the difference between JIRA Administrators and JIRA System Administrators. You need the latter to be able to set the directory, and that is not available to me in OnDemand. I'll submit a support ticket to deal with this one.

Unfortunately, as Nic and Jeff have mentioned, there's nothing that Support could do in this situation. You would need to store those attachments in OnDemand or host the standalone product.

OK, thanks for your input.

0 votes
Jeff Thomas Atlassian Team Oct 06, 2013

Scott: You're not able to edit the attachment location for OnDemand instances.

If you need to store the attachments behind your firewall, I think you'd need to use the hosted option and not OnDemand.

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