We had a change-manager leave the company and I can't seem to edit the the change-manager field to replace the approver. I'm the administrator but it tells me I do not have permissions to transition the issue as well.
i think you are looking at a specific issue not in the admin section as i mentioned. assuming you are an admin...
Yes. It is not in the "create" screen but once your create it and open it in the queue you can see the Change-Manager field.
It is not in the request types for submitting tickets. I checked each one for hidden fields. It's in projects up at the top "create button" - Type is Request for Change - the workflow is shared with multiple projects - but I know somewhere in the specific project's project settings I can change this. There has to be as different projects have different approvers.
Thank you for your help Jack!! With some of your steps I was able to figure it all out.
Do you know if there is a way to push all requests that are Awaiting Manager Approval to approved? They are the requests that were submitted before I changed to the new Change-Manager. If not, I'll ask in the forum.
You can do that if you have a transition that bypasses the approval. In most of my workflows where I have approvals set up I also have a back door transition. In that transition I limit it to the agents that are working the issues so that they have a means of bypassing the approval.
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